Frequently Asked Questions

How long will it take for my order to arrive?

Standard shipping is free within Spain. Estimated delivery is 6 to 15 business days; the timeframe may vary depending on the product, destination, and carrier. Please check our shipping information.

How can I track my order?

Once your order has shipped and tracking information is available, you will receive the details to check its status.

Can I return a product?

Yes. Please check our returns page for timelines and steps. For online purchases, you generally have 14 calendar days from receipt to exercise your right of withdrawal, subject to legal exceptions.

What do I do if I receive a damaged or incorrect item?

Write to us with your order number and, if possible, photographs. We will review your case and let you know how to proceed.

Can I cancel or modify my order?

Contact us as soon as possible. We will try to assist you if it has not yet been processed or shipped, without prejudice to your applicable rights.

How can I contact SUMARX?

Write to us at sumarx.clien@gmail.com or visit our help page.