Returns

Returns and refunds

We want to help you if you need to return a SUMARX order. Please contact us with your order number so we can provide you with instructions on how to process it.

Right of withdrawal

For online purchases, in general, you have 14 calendar days from receipt of the product to notify us that you wish to withdraw from the purchase, without the need to provide a reason, except for legally provided exceptions.

Defective or incorrect products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and include photographs if you have them. We will instruct you on how to proceed in accordance with your rights.

Refunds

Any applicable refunds will be made using the same payment method used for the purchase, in accordance with applicable regulations. The time it takes for the amount to appear in your account may depend on your bank.

Cancellations and contact

If you wish to cancel or modify an order, please write to us as soon as possible. We will try to help you if it has not yet been prepared or shipped, without prejudice to your legal rights.

Email: sumarx.clien@gmail.com. WhatsApp: +34 666 196 200.